Privacy Policy

For terms and conditions, please visit languagedrops.com/terms

GENERAL

At PlanB Labs OÜ, we know you care about your personal information, so we have prepared this privacy policy (our “Privacy Policy”) to explain how we collect, use and share it. By using or accessing the Service, you agree to the terms of this Privacy Policy. We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy on the Website and we will indicate the date these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy Policy will become effective the earlier of the first time you access or use the Service after any such changes.

Drops is an online learning service offered by PlanB Labs OÜ (“PlanB Labs”). Our services (“Services”) include a wide variety of beginner to advanced language content and courses. This content is available (i) on applications (“Apps”) for various operating systems available to download on mobile and/or tablet devices.

This Privacy Policy explains what personal data (as defined below) we collect through the Services, how we use and share that data, and your choices concerning our data practices. 

By providing us with your personal data when using the Services, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use the Services.

1. Personal Data That We Collect
When you interact with our Apps, we collect information that, alone or in combination with other information, could be used to identify you (“Personal Data”). 

Personal Data You Give Us. When you sign up for or use the Services, you voluntarily give us certain Personal Data, including your name, email address, username, and profile picture. If you register for an account through your social media account (including Facebook and Google Sign-in), you may see which of your friends are using the Services. The information we get from these accounts depends on your settings and the privacy policies of the social media platforms, so please check those policies to understand the privacy practices of those platforms.

When you use the Services, you may generate learning data such as test answers, learning scores, and progress within a course, which we will collect and store for use in connection with the Services.

We also collect information you choose to provide to us when you complete any “free text” boxes in our forms (for example, support request or survey submission). In addition, we may collect Personal Data disclosed by you on our forums, blogs and our other areas of the Services to which you can post information and materials.

We may also collect non-Personal Data, such as your time zone or language.

Automatically Collected Data: When you use the Services, the following information is created and automatically logged in our systems:
Log data: Information (“log data”) that the Apps automatically send when you use them. 
Device information: Includes type of device you are using, operating system, settings, unique device identifiers, network information and other device-specific information. Information collected may depend on the type of device you use and its settings. 
Usage Information: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, the other users you interact with and the time, frequency and duration of your activities.

2. How We Use Data
We use the data we collect, described above:

To authenticate users, provide the Services, process transactions and respond to your requests. For users located within the EU , this use is necessary to perform the contract with you.

As necessary for certain legitimate business interests, which include the following:

To customize the learning experience and degree of difficulty to our users’ level and needs. 
To conduct analytics to inform our marketing strategy and enable us to enhance and personalize our communications and the experience we offer to our users.
To provide communications by post which we think will be of interest to you.

If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, we will keep basic data to identify you and prevent further unwanted processing.

We may anonymize, de-identify and/or aggregate the information that we collect and use such anonymized, de-identified and/or aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates and business partners. 

To conduct or assist research, and prepare scholarly papers. We may share the information we collect in anonymized and de-identified form with researchers who help us to improve the Service’s learning tools. We may also use such information to publish papers on language learning.

Marketing. We will send you updates and information about our new products and services, upcoming events or other promotions or news by email or push notification. Where required by law, we will only send you marketing information if you consent to us doing so at the time you provide us with your Personal Data. You may opt out of receiving such emails by following the instructions contained in each promotional email we send you or by updating your user settings. In addition, if at any time you do not wish to receive future marketing communications, please contact us at support@languagedrops.com. We will continue to contact you via email regarding the provision of our Services and to respond to your requests.

For information on your rights under the applicable European Union (“EU”) law, please see the “Rights under EU Law” section below.

3. Sharing And Disclosure
We may share your Personal Data and other information with certain third parties in the following circumstances:

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions your Personal Data may be shared with third-party providers of hosting, email communication and customer support services, analytics, marketing, advertising (including Amazon Web Services and Google in the United States, both certified to the Privacy Shield). For more details on the third parties that may place cookies through the Website, please see the “Cookies” section below. Following our instructions, these parties may access, process or store Personal Data in the course of performing their duties for us. 
Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction.
Legal Requirements: If required to do so by law, applicable regulation or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of PlanB Labs, (iii) act in urgent circumstances to protect the personal safety of users of the Apps, or the public, or (iv) protect PlanB Labs against legal liability.

4. Data Retention
We will keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

5. Update Your Information
If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us at support@languagedrops.com. We will address your request as required by applicable law.

6. Rights Under EU Law
Scope.
This section provides information on your rights under EU law (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway).

Data Controller. PlanB Labs OÜ is the data controller for your Personal Data.

Your Rights. Subject to EU law, you have the following rights in relation to your Personal Data:

Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to erasure: You may ask us to erase your Personal Data in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable). If we shared your data with others, we will alert them to the need for erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data with so you can contact them directly.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:If we are relying on a legitimate interest (described under the “How We Use Data” section above) to process your Personal Data -- unless we demonstrate compelling legitimate grounds for the processing; or
If we are processing your Personal Data for direct marketing. 
Rights in relation to automated decision-making and profiling: You have the right to be free from decisions based solely on automated processing of your Personal Data, including profiling, unless this is necessary in relation to a contract between you and us or you provide your explicit consent to this use.
Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.

You may contact us to exercise your rights at support@languagedrops.com

Legitimate Interest. “Legitimate interests” means our interests in conducting our business, managing and delivering the best Services to you. This Privacy Policy describes when we process your Personal Data for our legitimate interests, what these interests are and your rights. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted by law. 

Changes. We will notify you of changes to the data processing activities described in this Privacy Policy by posting a prominent notice on the Website or the Apps or as otherwise required by law.

7. Publicly Posted Information
This Privacy Policy shall not apply to any information you post to the public areas of the Services. This includes, but is not limited to comments on the Language Drops blog or public forums. Comments posted to public areas may be viewed, accessed, and used by third parties subject to those parties’ privacy practices and policies.

8. Children
PlanB Labs only collects limited Personal Information about Children either directly from the parent or guardian who has downloaded the Droplets app. It automatically collects information about the device and usage while a Child is using the Droplets app. For further information, please see subsection

8.1 Droplets. 
At all times PlanB Labs does not knowingly collect Personal Data from Children other than stated above. If you have reason to believe that a Child has provided Personal Data to PlanB Labs through the Services please contact us at support@languagedrops.com and we will endeavour to delete that information from our databases.
 
8.1 Droplets
A Child can use the Droplets app without sign-in and we do not ask personal information directly from Children. We do collect some data automatically while a Child is using the Droplets app, which includes the following:

Device information: Includes the type of device a Child is using, operating system, settings, unique device identifiers, network information and other device-specific information. Information collected may depend on the type of device a Child is using and its settings. 
Usage Information: We collect information about how a Child uses the Droplets app, such as the types of content that the Child views or engages with, the features used, the actions taken, frequency and duration of Child’s activities.
Automatically collected information about device and usage is used as a statistical measure in order to improve our Services, and not in a manner that would personally identify you or your Child. 

Some information and actions in the Droplets App are put behind a Parent Area and are meant to be used by a parent or guardian. The Parent Area can be used without sign-in but in order to set up Child’s profile a sign-in by parent or guardian is necessary. For further information about the collection and usage of personal information of a parent or guardian when signed in, please see our general privacy rules above. 

In the Parent Area a parent or guardian can set up Kid profiles to store Child’s learning progress. When setting up Kid profile we ask for Child’s first name but this information is not stored or used to identify your Child personally. 

9. Links to Other Websites
The Apps may contain links to other websites not operated or controlled by us (“Third Party Sites”), including social media websites and services. The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of such Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact those sites directly for information on their privacy practices and policies.

10. Security
We take reasonable administrative and technical steps to protect the Personal Data from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

11. Changes To Our Privacy Policy
We may change this Privacy Policy at any time and when we do we will post an updated version on this page. By continuing to use the Apps or providing us with information after we have posted an updated Privacy Policy you consent to the revised Privacy Policy and practices described in it.

12. Contact Us
If you have any questions about our Privacy Policy or our data practices, please contact us at support@languagedrops.com.

隐私政策
概述

在PlanB Labs OÜ,我们知道你在乎你的个人信息,因此我们准备此隐私政策(我们的“隐私政策”)以阐述我们如何收集、使用和共享你的个人信息。如果你使用或访问服务,即表示你同意本隐私政策的条款。我们可能会更新隐私政策,以体现我们数据处理实践的更改。如果我们有更改并且所做的更改是实质性的,我们将在网站上发布通知,说明我们已对本隐私政策进行了更改,我们也会在隐私政策底部标明这些条款的最新修订日期。本隐私政策的任何修订将在更改后你首次访问或使用本服务时生效。

Drops是由PlanB LabsOÜ(“ PlanB Labs”)提供的在线学习服务。我们的服务(以下简称 “服务”)包括各种从初学者水平到高级水平的语言学习内容和课程。这些内容和课程可通过多种操作系统的应用程序(“应用程序”)获得,这些应用程序可在移动或平板设备上下载。本隐私政策阐述了我们通过服务收集哪些个人数据(定义如下)、我们如何使用和共享这些数据,以及你对我们数据处理实践的选择。本隐私政策是我们使用条款的一部分,使用条款可在此处查看:https://languagedrops.com/privacypolicy.html。若你使用服务时,向我们提供你的个人数据,即表示你同意我们按照本隐私政策的规定处理你的个人数据。如果你不同意本隐私政策,请不要访问或使用服务。

1. 我们收集的个人数据
当你使用我们的应用程序时,我们收集的信息,单独或通过与其它信息结合,可用于辨认你的身份(即“个人数据”)。你向我们提供的个人数据。当你主动注册或使用服务时,你自愿向我们提供某些个人数据,包括你的姓名、电子邮箱、用户名,以及头像图片。如果你使用你的社交媒体账号(如Facebook和谷歌登录账号)来注册账号,你可以看到你的哪些朋友正在使用这些服务。我们从这些账号上获得的信息取决于你的设置以及相应社交媒体平台的隐私政策,因此请查看这些政策以了解这些平台的隐私惯例。当你使用服务时,你可能会产生学习数据,如测试答案、学习成绩以及课程学习进度,我们将收集和储存这些数据,以供服务相关使用。当你填写我们表格中的任何“自由文本”框(例如,要求帮助或调查)时,我们也将收集这些你选择提供给我们的信息。此外,我们可能会收集你在我们的论坛,博客和可发布信息和材料的其它服务区域上披露的个人数据。我们也可能会收集非个人数据,如你的时区或语言。自动收集的数据:当你使用服务时,以下信息将会创建并将自动记录在我们的系统中:日志数据:在你使用应用程序时,应用程序自动发送的信息(日志数据)。设备信息:包括你正在使用的设备类型、操作系统、设置、唯一设备标识符、网络信息和其它设备特定的信息。所收集的信息取决于你所使用的设备类型及其设置。使用信息:我们收集关于你如何使用我们服务的信息,例如你查看或使用的内容类型、所使用的功能、所采取的行动、所交流互动的其他用户、以及你使用的时间、频率与持续时长。

2. 我们如何使用数据
我们以如下方式使用如上所述的收集的数据:以验证用户身份、提供服务、处理交易并响应你的请求。对于位于欧盟境内的用户,这是履行与你签订的合同所必需的。为某些合法的商业利益所必需的,包括以下内容:根据用户的水平和需求定制学习体验和难度。用于分析,为我们的营销提供信息,并使我们能够为我们的用户提供更好的沟通与更个性化的体验。通过邮寄提供我们认为你会感兴趣的讯息。如果我们必须满足你的要求从而删除你的数据或将其从我们的营销列表中删除,我们将保留基本数据以识别你的身份与防止不必要的进一步的处理。我们可能会匿名、取消识别和/或汇总我们收集的信息,并将这些匿名、取消识别和/或汇总的数据用于商业、统计和市场研究目的,包括与关联方和商业伙伴共享。为了进行或协助研究,并准备学术论文,我们可能会以匿名和取消身份识别的形式与研究人员共享我们收集的信息,这些研究人员将帮助我们改善服务的学习工具。我们也可能使用这些信息来发表有关语言学习的论文。营销。我们将通过电子邮件或推送通知的形式向你发送新产品和服务、即将举办的活动或其它促销或新闻等相关的更新和信息。在法律要求的情况下,只有在你向我们提供个人数据时,你同意我们这样做,我们才会向你发送此类营销信息。你可以按照我们发送给你的每封促销电子邮件中的说明或通过更新你的用户设置,选择不接收此类电子邮件。此外,如果你希望在任何时候都将不会收到营销信息,请通过support@languagedrops.com与我们联系。我们将继续通过电子邮件与你联系以提供我们的服务,并响应你的请求。有关你在适用的欧洲联盟(“欧盟”)法律下享有的权利的信息,请参阅下面的“欧盟法律规定的权利”部分。

3. 共享和信息披露
在如下情况下,我们可能会与某些第三方共享你的个人数据和其它信息:供应商和服务提供商:为了协助我们满足业务运营需求并执行某些服务和功能,你的个人数据可能会与提供托管服务、电子邮件通讯服务、分析、市场营销和广告服务的第三方共享(在美国还包括亚马逊网络服务和谷歌,两者均获得了欧盟-美国隐私盾Privacy Shield的认证)。有关可能通过网站放置Cookie的第三方的更多详细信息,请参阅下面的“ Cookies”部分。根据我们的指示,这些第三方可以在为我们履行职责的过程中访问、处理或存储个人数据。业务转移:如果我们进行合并、收购、财务尽职调查、重组、破产、破产接管、出售我们全部或部分资产、或将服务转移到另一提供商,你的个人数据和其它信息可能会作为该交易的一部分转移给继任者或关联方。法律要求:根据法律、适用法规或诚信原则的要求,我们为以下目的而采取所述的行动是必要的:(i)履行法律义务;(ii)保护和捍卫PlanB Labs的权利或财产;(iii) 在紧急情况下采取行动以保护应用程序用户或公众的人身安全;或(iv)保护PlanB Labs以免受法律责任。

4. 数据保留
出于我们的合法业务需要或根据法律要求(例如出于税收、法律要求、会计或其它目的),我们将根据本隐私政策中所述的目的合理地保留你的个人数据, 保留时长以要求时间较长的相应业务或法律为准。

5. 更新你的信息
如果你需要更改或更正你的个人数据,或希望将其从我们的系统中删除,则可以通过support@languagedrops.com与我们联系。我们会根据适用的法律响应你的请求。

6. 欧盟法律规定的权利
范围
。本部分提供有关你根据欧盟法律享有的权利的信息(此处引用的欧盟包括冰岛,列支敦士登和挪威这些欧洲经济区国家)。数据控管者。 PlanB Labs OÜ是你个人数据的数据控管者。你的权利。根据欧盟法律,你对个人数据享有以下权利:取用权:如果你向我们提出要求,我们将确认我们是否正在处理你的个人数据,如果是,我们向你提供该个人数据的副本以及其它某些详细信息。如果你需要更多副本,我们可能会合理收取费用。纠正权:如果你的个人数据不正确或不完整,你有权要求我们更正或完善它。如果我们与他人共享了你的个人数据,我们会尽可能地将更正的信息告知他们。如果你要求我们,我们还将在可行且合法的情况下告诉你我们与谁共享了你的个人数据,以便你可以直接联系他们。删除权:在某些情况下,例如当我们不再需要你的个人资料,或你在适用情况下撤回同意时,你可以要求我们删除你的个人数据。如果我们与其他人共享了你的数据,我们将尽可能提醒他们需要删除。如果你要求我们,我们还将在可行且合法的情况下告诉你我们与谁共享了你的个人数据,以便你可以直接联系他们。限制处理权:在某些情况下,例如当你在质疑数据的准确性或反对我们处理数据时(请阅读以下关于你的异议权的信息),你可能会要求我们限制或停止处理你的数据。在取消任何处理限制之前,我们会告诉你。如果我们与他人共享了你的个人数据,我们将尽可能地把限制处理的消息告知他们。如果你要求我们,我们还将在可行且合法的情况下告诉你我们与谁共享了你的个人数据,以便你可以直接联系他们。数据可携权:你有权从我们那里获得你同意提供给我们的个人数据,或者在与我们签订的合同中根据需要向我们提供的个人数据。我们将以结构化、常用且机器可读的格式为你提供个人数据。你可以用于别处。异议权:你可以随时要求我们停止以如下两种方式处理你的个人数据,我们将响应你的要求:如果我们基于合法利益(在上面的“我们如何使用数据”部分中进行了阐述)来处理你的个人数据—— 除非我们证明有足够令人信服的合法理由来处理此数据;或者如果我们以直接营销的目的来处理你的个人数据。
与自动决策和配置文件有关的权利:你有权免受仅基于对你的个人数据进行自动处理(包括配置文件)的决定的约束,除非这是你与我们之间的合同所必需的,或你有明确同意此使用。
撤回同意的权利:如果我们基于你的同意来处理你的个人数据,你有权随时撤回该同意,但这不会影响已经对你的数据进行的任何处理。
向数据保护机构投诉的权利:如果你对我们的隐私惯例(包括我们处理你的个人数据的方式)存有疑问,可以将其报告给有权听取这些疑虑的数据保护机构。
你可以通过support@languagedrops.com与我们联系以行使你的权利。
合法权益。 “合法权益”是指我们从事业务、管理和向你提供最佳服务的利益。本隐私政策阐述了我们何时出于合法利益处理你的个人数据、这些利益是什么以及你的权利。如果某些活动对你的影响超过了我们的利益,我们不会将你的个人数据用于该活动,除非我们征得你的同意或法律另有要求或允许。
更改。我们将在网站或应用程序上,或将以根据法律的要求的其它方式发布醒目的通知,通知你关于本隐私政策所阐述的数据处理活动的更改。

7. 公开发布的信息

本隐私政策不适用于你发布到服务公共区域的任何信息。这包括但不限于在Language Drops博客或公共论坛上的评论。第三方可能会查看、访问和使用发布到公共区域的评论,但遵守这些第三方的隐私惯例和政策。

8. 儿童
PlanB Labs仅从下载了Droplets应用程序的父母或监护人那里收集有关儿童的有限的个人信息。当儿童使用Droplets应用程序时,它将自动收集有关设备和使用情况的信息。有关更多信息,请参见8.1 Droplets部分。在任何时候,PlanB Labs都不会有意收集上述以外的儿童的个人数据。如果你有理由相信某位孩子已经通过服务向PlanB Labs提供了个人数据,请通过support@languagedrops.com与我们联系,我们将尽力从数据库中删除该信息。

8.1 Droplets
儿童无需登录即可使用Droplets应用程序,我们不会直接向儿童询问个人信息。当儿童使用Droplets应用程序时,我们会自动收集一些数据,其中包括以下内容:
设备信息:包括儿童正在使用的设备类型、操作系统、设置、唯一设备标识符、网络信息和其它特定于设备的信息。收集的信息可能取决于儿童使用的设备类型及其设置。
使用情况信息:我们收集有关儿童如何使用Droplets应用程序的信息,例如儿童查看或参与的内容类型、所使用的功能、所采取的行动、儿童活动的频率和持续时间。
自动收集的有关设备和使用情况的信息用于统计分析以改善我们的服务,而不是用于识别你或你的孩子。Droplets应用程序中的某些信息和操作被放置在家长控制区,供父母或监护人使用。家长控制区无需登录即可使用,但是要设置孩子的个人资料,则必须由家长或监护人登录。有关登录时父母或监护人个人信息的收集和使用的更多信息,请参阅上面的常规隐私惯例。
家长或监护人可以在家长控制板块中设置儿童的个人资料,以存储孩子的学习进度。设置儿童的个人资料时,我们会询问孩子的名字,但该信息不会被存储或用于识别你孩子的个人身份。

9. 其它网站的相关链接
服务的应用程序可能包含指向并非由我们运营或控制的其它网站(“第三方网站”)的链接,包括社交媒体网站和服务。你与第三方网站共享的信息将受这些第三方网站的特定隐私政策和服务条款的约束,而不是受本隐私政策的约束。提供这些链接并不意味着我们认可或已审查这些网站。请直接与这些网站联系,以获取有关其隐私惯例和政策的信息。

10. 安全性
我们采取合理的管理和技术步骤,以保护个人数据使其免遭丢失、误用和未经授权的访问、披露、更改或破坏。但是,没有一种互联网传输是100%安全的。因此,在我们努力保护你的数据时,我们不能保证其绝对安全。

11. 隐私政策的更改
我们可能会随时更改本隐私政策,并且我们将在此页面上发布更新的版本。如果你在我们发布了更新的隐私政策后继续使用这些应用程序或向我们提供信息,即表示你同意其中阐述的经修订的隐私政策和惯例。

12. 联系我们
如果你有任何有关我们隐私政策和数据惯例的问题,请通过support@languagedrops.com联系我们。



Last revised on May 1 2020