Troubleshooting

Did something go wrong with Drops? Please use the search function to find answers quickly!

If you are browsing on your computer, you can check the menu on the left side of your screen. If you are using your mobile device, you can find the list of help articles by tapping the menu in the top right corner.

These troubleshooting tips usually help solve issues:

You can find all Troubleshooting guides here.

In case you can’t find the answer here and need further assistance, please message us directly from the app’s Help section and give us more details about what you’re experiencing!

Our support team handles incoming messages in order of receipt, from Mon - Fri 9:00am - 5:00pm (CET).