Restore Purchase

If you’re having trouble seeing your Premium subscription, or if you’ve recently switched devices and would like to restore your purchase of Drops, please see the suggestions below.

Please note that all transactions are connected to your Apple ID or Play Store account.

New Device

If you need help restoring your purchase on a new device, please follow these steps:

  1. Log in on the original device with the same Apple ID or Google Play Store ID you used to make your purchase.

  2. Log in to Drops using Facebook, Google, or email within the app’s Profile menu.

  3. Tap on Restore purchase within the app’s Profile menu.

  4. If you have not already done so, download the Drops app to the new device you would like to use.

  5. Log in to Drops using the same Facebook, Google, or email login you selected in the above step within the app's Profile menu.

Original Device

If you need help restoring your purchase on the same device you used to make your original purchase, please follow these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in. (In addition to our main app, we have additional apps available for specific languages. If you’re not sure which version of the app you used to make your purchase, you can check your receipt. It will display the logo and name of the application you used to make your purchase, like the example below.)

Receipt logo

  1. Log in on the original device with the same Apple ID or Google Play Store ID you used to make your purchase.

  2. Log out, then log back in to Drops with the email, Facebook or Google account you used in the app’s Profile menu. If you're on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t activate it.

  3. Tap on Restore purchase in the app’s Profile menu.

If you are still unable to restore your purchase and you need assistance, please message us directly from the app’s Help section and include a copy of your purchase receipt!