We’re sorry to hear that Drops didn’t work out for you.
You can find detailed information about our Premium subscription fees, cancellation and refund policy here.
And here’s information on how you can request a refund for your Premium subscription.
Drops subscriptions can be purchased through:
Google Play Store (in-app purchase, more info here)
Apple App Store (in-app purchase, more info here)
or online at https://payment.languagedrops.com/purchase (handled by Paddle)
In-app purchases are purchased from and billed by the respective app store, not by us.
To request a refund for an in-app purchase, please contact Google or Apple directly. You can find more detailed information about the respective app store's refund policies here:
If you need further assistance from our end, please message us from the app's Help section and send us the purchase receipt!
Please note, Apple manages all of its subscriptions and purchases directly. This means that we are not able to refund, cancel, or manage accounts created through Apple.
The order process for online purchases is conducted by the third party online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
In case you need assistance with an online purchase, please reply to the email you received for your order from Paddle.com and their support team will be in touch shortly!