How to Get Help

Do you have questions or need assistance using Drops?

Before submitting a help request to our support team, please use the search function to see if the solution to your problem is there.

If you can’t find an answer in our Help Center, please message us directly using the app’s Help Section. You can find it by going to your profile > settings > help.

When submitting your help request, please describe the issue you’re experiencing in as much detail as possible. Let us know what steps you took before the issue began (for example, if you updated the app), and if it is possible, attach a screenshot or screen recording.

If you can’t open the Drops app for any reason and you need assistance, please send us an email at, describing the problem in as much detail as possible and providing us with the email address associated with your Drops account.